Once an order is confirmed, All Time Milk will not accept return or refund requests. However, in any of the below situations, we are more than happy to work with our beloved customers to find an amicable solution that is fair to all parties.
All Time Milk needs to be notified of the damaged product within 3 days from the delivery date via email at atma2milk@gmail.com or WhatsApp on +91 96771 90582.
In the email or WhatsApp, please share the following details:
In case of multiple item shipments, only the affected product can be returned and replaced. We will be happy to re-send and replace the product(s) promptly and will work with you on providing an amicable solution.
Email will be responded to within 24-48 hrs and full assistance will be provided thereafter.
All Time Milk needs to be notified of any missing product within 3 days from the delivery date via email at atma2milk@gmail.com or WhatsApp on +91 96771 90582.
In the email or WhatsApp, please share the following details:
We will be unable to accept a refund request. However, we will be happy to promptly re-send the missing product. Email will be responded to within 24-48 hrs, and full assistance will be provided thereafter.
All Time Milk needs to be notified of spoilage of product within 10 days from the delivery date via email at atma2milk@gmail.com.
In the email, please include the following details:
We will be unable to accept returns due to variance in taste, texture, color, or aroma. This is because our products are completely natural and made mostly by hand, so no two batches will be identical. No compromise is made in the natural production process, use of best and natural ingredients, and we will ensure that maximum nutritional value is retained.
We will work with you on providing an amicable solution. The product will be replaced after due investigation and diligence, and we assure a fair outcome at all times. Email will be responded to within 24-48 hrs, and full assistance will be provided thereafter.
If you have any questions regarding our Refund Policy, feel free to contact us at atma2milk@gmail.com or via WhatsApp at +91 96771 90582.